SMBs have faced enormous pressures as a result of the COVID-19 pandemic, resulting in heightened needs for solutions that drive productivity and collaboration among employees who work outside of the traditional four-walls of the office
. UCaaS solutions can be a welcome respite for SMBs as they look to maintain business continuity and cost-effective operations. It helps if the solution is easy to use and does not burden overstretched management and technical support personnel in an SMB.