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Humana Inc., headquartered in Louisville, Kentucky, is among the largest providers of healthcare services that include insurance in the United States. According to its 2020 annual report, the company counted approximately 17 million members in its medical benefit plans and another 5 million members in other specialty plans.
A health plan is leveraging Salesforce components to drive accelerated member experiences and deeper member engagement by creating an omni-channel, multistakeholder payer ecosystem.
People —especially a sizable field service workforce—are arguably one of the most important assets a company can have. Ensuring a field service workforce can perform its tasks easily and in the most efficient way supports a company's productivity and cost abatement goals.